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Welcome to Avanttraders Online Shopping Store!

Frequently Asked Questions

Frequently Asked Questions

Who is Avant Traders?

Avant Traders has established itself in SAFE-HEAL Disposable and Consumable Items needed for a variety of industries like Medical, Pharmaceutical, Dental, Laboratory, Hotel and Cleaning, Industrial, Food and Cosmetic. We take pride in all our SAFE-HEAL products and are amongst the leaders in consumable items today. We provide our customers with only the best quality in Product, Packaging and Services. At Avant Traders we are working towards improving the quality of health and hygiene by providing the best available FDA approved SAFE-HEAL medical grade disposables.

Who can buy from Avant Traders?

We sell our products to individuals and households, government and public sectors, corporations and private companies.

Where is Avant Traders located?

We are located and headquartered in New Jersey and our products ship out of our warehouse in New Jersey.

How long does it take to receive my order?

Products will leave our warehouse within [24] hours of you placing your order. Delivery time varies depending on order size, product availability, and shipping option(s) selected.

I have already placed an order, how can I track it?

Head on over to our Order Tracking Page to check the status of your order.

What do I do if I received the wrong item or a defective item?

We are sorry for any issues in shipping. Please visit our RETURNS/REFUNDS page to request a Return Authorization Number.

Do I need an account to make a purchase?

You do not need to create an account to purchase. You can use the guest-checkout option. However, we do suggest you to create an account. Creating an account makes it much easier to track orders, save shipping addresses, and many more added benefits. You can create an account on My Account Page to enjoy the added benefits of our catalog.

I need to log in but forgot my password, can I reset it?

You can recover your account password with the PASSWORD RECOVERY LINK

What is your return and refund policy?

Many items are eligible for a refund if it is within 30 days of the original purchase, and the item is unopened and still in re-sellable condition. We ask that you please contact us before sending items back. Items that were sent in error or arrived damaged can be exchanged quickly. CONTACT US with any questions or view our RETURNS/REFUND POLICY LINK

How are shipping rates calculated?

Shipping rates are calculated based on a variety of factors including, but not limited to: Item Weight, Item/Box Dimensions, Shipping Destination, Order Subtotal, and the Method of Shipping that was selected during the checkout process.

Is the checkout process secure?

Our online catalog uses SSL encryption to ensure a safe and secure checkout process. All of your personal and financial information will be safe when ordering from Avant Traders.

Do you bill health insurance/Can I pay with insurance?

Due to the nature of products sold at Avant Traders we are unable to bill your health insurance for any products or items ordered. We do not have any current relationships with any health insurance companies.

Where is my confirmation email?

All orders will result in a confirmation email being sent to the address on file. If you did not receive a confirmation email, please check your spam and bulk mail folders. Also, please ensure the email address we have on file is correct and accurate. If you are still having trouble you can always CONTACT US for assistance.

Why was there an item missing from my order?

First, we apologize for any inconvenience. We operate a very large-scale shipping operation that relies on humans for our packing process. We may make mistakes and we understand it can be frustrating. If there was an error with your order please contact us immediately and we will rectify the situation as quickly as possible.

What if I have a question that wasn’t answered here?

Our team of customer service agents is ready and waiting to assist you with any questions you may have. Please contact us today for help.


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